Please go through the following points to manage an RMA resolution or the return of any material:
- Download the Excel file
- Fill in the following fields
o Number or name of client.
o Name of the article.
o Serial number of the article. In case you do not have it, the invoice number.
o Reason of the devolution.
o Description of the issue.
o Kind of return (Refund or replacement).
- Send an email to the RMA Department (firstname.lastname@example.org) attaching the Excel file.
- You will receive an email with the following instructions, being this the last step.
- Send your package and you will get the resolution in 2-3 business days.
- Thank you for your cooperation.